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Managed Services
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Convergent Technologies Group understands that providing managed services to our clients is not a nice-to-have... it's our business. We also recognize that your planning, support, technology and pricing needs are unique.
Convergent Technologies Group understands that providing managed services to our clients is not a nice-to-have... it's our business. We also recognize that your planning, support, technology and pricing needs are unique.
Our goal is to deliver the technology and hands-on support necessary to provide better managed services at a lower cost, whether it involves managed networks, servers, security, user accounts, mailboxes, etc. Simply stated, we intend to help you...
• Reduce costs
• Improve reporting
• Improve operational performance
Convergent Technologies Group has been successful in meeting the needs of our customers by recognizing the need to shape our technology and business practices to fit their needs. We've done this in all aspects of the partnership, including...
Technology. Convergent Technologies Group's solutions are consistently built with solid reporting capabilities, knowing the importance to our service provider partners of measuring performance against contractual service levels.
Automation. We recognize that operational efficiency is critical to service providers. As such, Convergent Technologies Group invests significant effort into the automation capabilities of its systems management and security products. The goal is to enable our NOC staff to focus on the critical issues, while the numerous less-critical events are resolved automatically.
Support. We recognize that we are measured by service level agreements, and that performance is therefore paramount. As such, Convergent Technologies Group provides special technical support services to our customers, to ensure that any issues are resolved as quickly as possible.
Deployment Speed. Convergent Technologies Group solutions are designed to deploy rapidly, typically in days or weeks, and require minimal customization. This has translated to higher customer satisfaction and lower deployment costs.
Benefiting from Convergent Technologies Group. Convergent Technologies Group has a large installed base of technology and is well respected in the IT field. As a result, most MSP clients are comfortable with the use of Convergent Technologies Group to manage their systems..
Relationship Management. Our success with our clients is due in part to the tight communications link we encourage between the client and Convergent Technologies Group (support, engineering, product management and sales).
The Result. Because of the way we work with our customers, Convergent Technologies Group products have become the "internal standard" for many businesses such as yours.
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Managed Services 
